CRM and Digital Marketing: A Perfect Combination for Business Growth
In today’s rapidly evolving digital landscape, businesses are compelled to be more adaptive to changing consumer behaviors and market competition. One proven effective strategy is the combination of Customer Relationship Management (CRM) and digital marketing. This article will delve into how integrating CRM and digital marketing can be the perfect combination for business growth. Here are five key subtopics we will explore: Understanding CRM and Digital Marketing CRM (Customer Relationship Management) is a strategic approach that companies use to manage their relationships with customers. It encompasses various tools and techniques designed to help businesses understand customer needs, enhance interactions, and build long-term loyalty. Using CRM in digital marketing enables businesses to collect, analyze, and leverage customer data more effectively. As a result, companies can create more personalized and relevant marketing campaigns, ultimately increasing conversion rates and customer satisfaction. Benefits of Using CRM and Digital Marketing CRM allows businesses to develop more effective marketing strategies through more accurate market segmentation. With the ability to group customers based on demographics, behavior, and preferences, businesses can create more targeted campaigns. For example, CRM can help identify customers who are likely to make repeat purchases, allowing companies to design timely retention campaigns. Additionally, CRM enables tracking the ROI (Return on Investment) of digital marketing campaigns. By understanding which campaigns generate the highest revenue, businesses can allocate resources more wisely and focus on initiatives that yield the best results. Improved Lead Quality: By tracking customer interactions, CRM helps identify high-quality leads that are more likely to convert. Increased Conversions: Personalized messaging and marketing automation can boost conversion rates and generate more sales. Enhanced Customer Loyalty: By providing a better customer experience, CRM helps build stronger relationships with customers and increase their loyalty. Better Decision Making: The data generated by CRM and digital marketing can be used to make more data-driven business decisions. Benefits of Integrating CRM with Digital Marketing Data Synchronization: By integrating CRM and digital marketing, businesses can unify all customer data from various channels. This allows marketing teams to have a more comprehensive understanding of customers. Personalized Messaging: Integrated data can be used to create more relevant and personalized marketing messages for each customer. This increases the likelihood of customers taking the desired action, such as making a purchase or providing a recommendation. Marketing Automation: CRM and digital marketing can be automated for routine tasks such as sending marketing emails, updating lead statuses, and follow-up reminders. This saves time and allows marketing teams to focus on more complex strategies. Optimizing Customer Experience Through Data Customer data collected through CRM is key to creating an optimal customer experience. In digital marketing, a good customer experience can be a significant differentiator. By analyzing CRM data, businesses can gain a deep understanding of the customer journey and identify the most influential touchpoints. For example, if CRM data shows that many customers encounter difficulties during the checkout process, businesses can take proactive steps to improve the process, whether through website optimization or customer education campaigns. Thus, the integration of CRM and digital marketing not only improves marketing efficiency but also helps create a better customer experience. Real-World Examples E-commerce: E-commerce companies can use CRM to track customer purchase history, provide relevant product recommendations, and send targeted promotional emails. Startups: Startups can leverage CRM and digital marketing to build brand awareness, build retention, acquire new customers, and accelerate business growth. Tips for Selecting and Implementing CRM Identify Business Needs: Before choosing a CRM, determine your business needs and the features that are important to you. Select the Right Platform: Consider your business size, budget, and the level of complexity required in a CRM. Train Your Team: Ensure your team receives adequate training to use the CRM effectively and understand its benefits. Integrate with Other Tools: Ensure the chosen CRM can integrate with other digital marketing tools you use for maximum efficiency. By understanding and implementing the integration of CRM and digital marketing, businesses can harness the power of data to enhance marketing strategies, improve the customer experience, and drive sustainable growth. CRM Tools That You Need To Know These are CRM (Customer Relationship Management) tools that can help elevate your business: Mailjet Mailjet is an email marketing platform that allows users to create, send, and track email campaigns. In addition, Mailjet supports email API for transactional and marketing emails. Its key features include customer segmentation, A/B testing, customizable email templates, and real-time analytics to track campaign performance. Klaviyo Klaviyo is a marketing platform focused on email and SMS, primarily for e-commerce businesses. Klaviyo integrates customer data from various platforms (such as Shopify, Magento, etc.) to create personalized communication experiences. Its key features include automated segmentation, AI-powered product recommendations, and in-depth analytics to monitor ROI from marketing campaigns. Iterable Iterable is a cloud-based marketing platform focusing on cross-channel communications (email, push notifications, SMS, social media, etc.) to enhance customer experiences. Iterable allows businesses to create automated workflows and personalized messages based on customer interactions. It is often used by companies with a focus on growth marketing and customer engagement. Hi-IQ Hi-IQ is a CRM designed to support smarter customer relationship management. Typically, this platform uses data analytics and artificial intelligence (AI) to improve customer experiences and assist businesses in making better decisions based on customer behavior and needs. Salesforce Salesforce is one of the most popular CRM platforms globally, used by both large and small businesses. Salesforce offers various tools for sales management, customer service, marketing, and analytics. The platform allows flexible integration with third-party applications and supports various types of business process automation. Salesforce is also known for its flexibility in customizing CRM according to specific business needs. These tools help businesses manage and build better relationships with their customers through more personalized and efficient communication strategies. CRM Services Offered by Ematic Solutions Ematic Solutions provides Customer Relationship Management (CRM) services to help businesses enhance their customer relationships through advanced strategies and technologies. They offer several key services, such as: Platform Management: Assisting businesses in selecting, implementing,
Apple Mail is wasting your email marketing spend (and how Ematic fixes it)
If you’re an email marketer, you may have noticed a much higher open rate since the iOS 15 update back in late 2021. Unfortunately, it’s not that your hooks and one-liners are suddenly capturing a higher number of customers–it’s because of a change in Apple Mail functionality that Apple pushed two years ago. As of September 2021, Apple Mail is automatically reading and opening all emails received as part of a privacy protocol. This means open metrics are no longer accurate–it’s possible that a number of your open metrics are just Apple Mail users whose Apple Mail apps automatically read the emails. The users themselves probably haven’t even seen the emails! The use of Apple Mail has thrown a wrench in the works of email marketers everywhere. Due to the open metrics receiving false positives, Apple Mail users are being advanced to the next phase of email marketers’ email journeys without ever having interacted with the email, leading to them receiving more and more followup emails and traveling further down the email journey. It’s frustrating for both sides, because: For email marketers, they’re investing resources and time emailing and following up on false leads, and; For users, who are now being bombarded with emails and follow-up emails, because now there’s no way to tell whether a user is genuinely interested, or it’s just Apple Mail’s new protocol at work. It’s not possible to tell if a user is using Apple Mail, because the app leaves no data footprint. The email is simply being marked as read, and the user isn’t interacting with the emails at all. This leads to a host of issues for the email marketer: There’s no way to accurately measure the success of an email marketing campaign. With inflated data, an email marketing campaign may look like it’s succeeding when it’s not. Segmenting mailing lists also becomes difficult. Open events used to be a reliable way to separate interested from uninterested users. Without it, it becomes harder to prune mailing lists (by removing uninterested users). With mailing list hygiene now requiring more maintenance, more resources are needed in maintaining an accurate list of interested and uninterested users, resulting in more overhead. The bottom line: marketers are wasting huge sums of money sending email to “engaged users” who aren’t in fact engaged at all, OR they’re losing opportunities by suppressing suspected Apple Mail users entirely, when there are still plenty of active, engaged users in that audience. Hi-iQ: Our Solution to the Apple Mail Issue What is Hi-iQ and How Does It Work? Hi-iQ is our flagship AI product. It is a robust, self-learning algorithm designed to seamlessly integrate with your email database through a simple integration. It operates daily, automatically by retrieving the latest subscriber behaviour towards your past Email campaigns and suggests the most updated targeting whenever you’re scheduling a campaign. By understanding each subscriber’s behaviour, Hi-iQ not only distinguishes between various levels of engagement but also effectively identifies those influenced by Apple Mail’s privacy policy—commonly known as “fake openers.” This ensures that your marketing efforts are far from blind shots in the dark. Moreover, Hi-iQ doesn’t simply flag Apple Mail users and remove them from your list. Instead, it continuously monitors these users, regulating them back into your campaigns at a lower frequency. The aim? To capture those moments when a flagged user eventually shows real engagement. If this occurs, Hi-iQ immediately adjusts its data, recognizing this as a genuine interaction. How Does This Help Me as an Email Marketer? With Hi-iQ, you’re unburdening your team from the cumbersome task of sifting through possibly misleading data. You’re also no longer operating in a data fog; instead, you have precise insights into who is genuinely interacting with your emails. But the real magic happens when you consider long-term impact. It not only helps you identify genuine engagement but also adapts continually based on user behavior. This ensures that you always stay connected to users who truly care and have great potential for your business. By streamlining your list and targeting genuinely interested users, you’re likely to see reduced email costs and a higher ROI, all without having to compromise on your email performance metrics. A Case Study Leflair, an ecommerce platform, sends out email marketing campaign blasts to their user base on a daily basis. Since the Apple change in late 2021, Leflair has posted an average monthly send volume of 4 to 4.5 million emails. This would suggest a high cost of maintaining their email services. In August 2023, Ematic Solutions tested the new Hi-iQ feature on the client’s account. In late August, Hi-iQ was applied; by September, it was up and running. When comparing August 2023 to September 2023, Leflair sent a little under 3 million emails, or a 38% reduction in total send volume, and a corresponding 59% reduction in open rate. This would later lead to savings of 35.29% and an increase in click rate due to a smaller, more accurate target audience. We know the Hi-iQ plugin works because the number of unique clicks remained flat at the average baseline despite the reduction in send volume. Overall, due to maintaining results while reducing inputs, this translates into a stable revenue for Leflair’s email marketing channels. Effectively, the brand’s ROI can be said to have improved due to lower costs. Get Hi-iQ today With the growing number of Apple Mail users, it’s crucial for email marketers to respond to Apple Mail’s privacy protocol. Otherwise, open events cannot be accurately tracked, which in turn can affect the numbers and statistics of email marketers. With that said, we’re happy to announce that our Hi-iQ email solution is available today, featuring wide-reaching viability and compatibility with multiple email platforms, including Mailchimp, Klaviyo, Campaign Monitor, Iterable, Mailjet, and more!
Hi-IQ: Pametni algoritam koji izvlači maksimum iz svakog pretplatnika
E-mail, jedan od najpristupačnijih ali i najzahtjevnijih marketinških kanala. Svi ga imaju, ali rijetko ko zna kako da ga pravilno koristi. Skoro sigurno je da ćete se susresti sa problemima kao što su niska stopa angažovanja, problemi sa isporučivanjem, pravilno vođenje računa o aktivnim i neaktivnim podacima, visokim troškovima platforme, velikom stopom odjavljivanja sa email kanala i još mnogo toga. Hi-IQ je pametni algoritam stvoren da riješi baš takve probleme, a evo i kako: Hi-IQ je u stanju da inteligentno analizira vaše podatke, upamti ih i prepozna one korisnike koji su skloni aktivnosti svaka 24 časa. Naravno, ukoliko koristite algoritam pomoću kog birate ciljne grupe, on će vam pomoći i da izbjegnete slanje poruka koje neće biti otvorene, a uštediće i novac na platformi. Algoritam će napraviti prilagođeno ponašanje za svakog posebnog korisnika u cilju da smanji nepotrebne poruke, što će rezultirati smanjenim brojem odjavljivanja sa email kanala i može produžiti dugovječnost kupca. To takođe znači da ne morate sami smišljati ciljnu grupu za slanje poruka. Hi-IQ dolazi sa sopstvenim programom za reaktivaciju koji se zove “Long Term Reactivation (LTR)”, koji omogućava da isključite pretplatnike koji nisu akivni i uštedite slanjem poruka samo onima koji će ih stvarno otvoriti. Hi-IQ vam pomaže da postepeno poboljšate isporučivost kvalitetnijim angažmanom putem poruka i smanjenjem nepoželjne pošte. I na kraju Hi-IQ se integriše sa vodećim platformama za slanje e-pošte, kao što su MailChimp, Mailjet, Campaign Monitor, Iterable, Klaviyo, Oracle, Emarsys, Salesforce Marketing Cloud, Adobe Campaign… Hi-IQ nudi fleksibilan model naplate, a pristupačan je bilo kojoj firmi u različitim fazama rasta. Cijene se računaju od ukupnog prosječnog broja pretplatnika i kreću se od samo 99 američkih dolara mjesečno. Ako želite da saznate više, naš Ematic tim vam može pomoći sa konsultacijama i brzim podešavanjem Hi-IQ tehnologije. Pričajte sa našim stručnjacima još danas i počnite prilagođavati svoj e-marketing!
Hi-iQ: An intelligent algorithm that maximizes the value of each subscriber
Email is one of the trickiest yet affordable marketing channels. Everyone’s using it but not everyone’s familiar with how to properly run it. Chances are, you will almost always face challenges such as low engagement rates, deliverability issues, how to properly nurture engaged and disengaged data, email platform cost that keep increasing, high unsubscription rate, and many more. Hi-iQ is an intelligent algorithm that was built exactly to help solve those problems, we think they are great, and here’s why: Hi-iQ is able to intelligently drill down into your data, learn it and identify those with a high propensity to engage every 24 hours. Naturally, if you are using the algorithm as your “target email segment”, It will help you to prevent sending wasted emails and save you some platform cost. The algorithm will create a custom-tailored treatment for each individual user for the purpose to restrict noise for them, which will help you mitigate risks of high unsubscription rates and prolong the longevity of the customer lifetime value. This also means that you don’t have to come up with your own email targeting strategy to prevent user fatigue. Hi-iQ also comes with its own data rehabilitation program that’s called “Long Term Reactivation (LTR)” which allows you to scale cheaper by automatically retiring the disengaged users, place them outside of your account in a non-billable state, and gradually bring them back when they are ready to be reactivated. Hi-iQ will ensure you are not sending to highly disengaged users that led to an account blocked or low email performance. Hi-iQ helps you to gradually improve your deliverability by having better email engagement and also reduces spam complaints. Lastly, Hi-iQ integrates with leading Email Sending Platforms including Mailchimp, Mailjet, Campaign Monitor, Iterable, Klaviyo, Oracle, Emarsys, Salesforce Marketing Cloud, Adobe Campaign, and still growing! Furthermore, Hi-iQ offers a flexible pricing model that is suitable for every company on every growth stage. The pricing counts from the total average number of engaged subscribers monthly and starts from as low as $99/month. If you are interested to find out more, Ematic team can help to provide a demo, consult, and onboard Hi-iQ quickly. Talk to our buyer’s agent today and start optimizing your email marketing!
